| General |
| * No returns on purchased products. |
| * REMINDER for international customers: Foreign exchange rates change daily. |
| |
| Shipping |
| * Please note that it may take 24-48 hours (not including weekends or holidays), before your package is shipped. |
| * Shipping within Canada: We normally use Canada Post Xpresspost service, and we'll send you the tracking number by email. Approximate delivery time is 2- 4 business days for major cities. Faster service available on request for an additional fee. For larger orders,
we may choose a different carrier. |
| * Shipping to mainland US : We normally use Canada Post expedited ground service, and we'll send you the tracking number by email. Approximate delivery time is 10-14 business days for major cities. Faster service available onrequest for an additional fee. For larger orders,
we may choose a different carrier. |
| * Shipping outside mainland US and International : We normally use Canada Post air parcel service. Based on destination and volume,
we may choose a different carrier. |
| * The shipping fee to Hawaii, Alaska, Puerto Rico, etc which is outside of mainland US will be quoted in advance before the order. |
| * The shipping cost does not include customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery. |
| * When you make a special order or bulk purchase, some products may be drop-shipped directly from the manufacturer. Please contact us directly if you have any questions regarding your shipment. |
| * Please inspect all packages immediately upon receiving. All claims must be issued within 5 business days. If you notice any damage from shipping please call us at 1-403-276-6859 to report the damage. Make sure that you keep all packaging (boxes, shipping labels, etc...)as the shipper will inspect the package.
We will gladly ship another product when a claim number from the shipper is issued. |
| |
